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Imported Articles, can't get them on CTA

Discussion in 'AMS Support' started by CMGupdates, Jul 14, 2017.

  1. CMGupdates

    CMGupdates New Member AMS Premium RMS Premium Showcase

    I imported the articles through a custom importer. However if I create a new article, it's displayed right away.

    I'm not sure what I might be missing between the two or where I should start.
     
  2. Bob

    Bob Developer Staff Member

    Can you post a screen shot of the AMS Options settings on the CTA FT & Portal Tab so that I can see them.
     
  3. CMGupdates

    CMGupdates New Member AMS Premium RMS Premium Showcase

    Here you are.

    Everything else has been unchecked.
     

    Attached Files:

  4. Bob

    Bob Developer Staff Member

    On the "CTA FT Portal Articles Options", you have the Sort Order set to Most Recent, so I am guessing that your IMPORTED Articles are OLDER than the ones that you've recently created.

    Also, you have the REQUIRE IMAGE set, so if any of those imported articles do not have cover images set, they won't be fetched.

    The other thing is, you have the fresh content cutoff set at 420 days. Articles that have a create date older than 420 day will not be fetched.

    When troublshooting, you should disable things like Fresh Content setting (set it to 0) and uncheck require image. Also try a different sort order (like views).
     
  5. CMGupdates

    CMGupdates New Member AMS Premium RMS Premium Showcase

    Thanks Bob...I've tried changing the dates are suggested.

    Still no dice. I can get articles via the Widget addon...but not quite was I was looking for.
     

    Attached Files:

  6. Bob

    Bob Developer Staff Member

    All of the AMS Renderers use the SAME fetching methods as everything else, so that dosen't make sense.

    Post your WIDGET options settings.
     
  7. Bob

    Bob Developer Staff Member

    btw, why did you change the Amount of Articles to display from 15 to 5? if you are Troublshooting, you should be setting that to like 100 so that you can make sure that the content you are looking for is at least being fetched. From there, then you can switch sort type to see if the content that you are looking is displayed higher in the result set.

    My guess is that this content is TOO OLD be to be in the TOP 5 or TOP 10 results for most result sets.
     
  8. CMGupdates

    CMGupdates New Member AMS Premium RMS Premium Showcase

    Taking your advice, I removed the required image, etc. I was able to get a surprise 10 articles to post on my test site via the widget.
     

    Attached Files:

  9. Bob

    Bob Developer Staff Member

    The AMS:Articles Renderer and the CTA Block use the exact same code to fetch articles. If you set both of them to the same options settings, you should be getting the same exact result sets.
     
  10. CMGupdates

    CMGupdates New Member AMS Premium RMS Premium Showcase

    Yeah, it's weird, I can't even get the ticker to go off either...Widgets work just fine. Contemplating uninstalling completely and starting fresh.
     
  11. Bob

    Bob Developer Staff Member

    Im out of ideas lol It SHOULD be working just fine (unless I am missing something). Are your imported articles displaying OK on the AMS Index and Category pages?

    I'll be around this weekend if you need me to log into your site and check things out.
     
    CMGupdates likes this.
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