Your username here MUST MATCH your XenForo username (connected to your XF license).

    Once you have registered here, then you need to start a conversation at xenforo.com w/Bob and provide the following:
    1. Your XenForo License Validation Token
    2. The Domain Name associated with the License
    NOTE: Your account will be validated once ALL requirements are verified/met. Thank you for your patience.

Event Settled but no pay out

Discussion in 'Sportsbook Support' started by mouth, Mar 23, 2014.

  1. mouth

    mouth Member CAS Premium EMS Early Adopter RMS Premium SC Premium UBS Premium Sportsbook

    Just settled my first event for XF v1.3 and Sportsbook v1.3.0, but despite being Settled and Paid Out, no amount has been awarded to winners ...

    Screen Shot 2014-03-24 at 12.26.21 am.png
    Have I done something wrong?
    How can I correct?

  2. Bob

    Bob Developer Staff Member

    hmmm.... that is a strange one. Are you sure that templates were properly reverted when you upgraded? also, are you POSITIVE that you did not check PUSH?
  3. mouth

    mouth Member CAS Premium EMS Early Adopter RMS Premium SC Premium UBS Premium Sportsbook

    No outdated templates, and I hadn't made any chances so I do not remember any issues with the showcase templates anyways.
    99.9% sure I didn't check push (not sure what that is?), but you've got me 2nd guessing myself now :)
  4. Bob

    Bob Developer Staff Member

    PUSH is a new feature. What a PUSH is, is when an outcome results in a TIE. When you PUSH an event, it returns the STAKE to the user, but doesn't pay anything out.

    So if you had say a soccer game and had outcomes like this..

    Team A Wins
    Team B Wins

    Final score Team A - 1, Team B - 1

    When you settle, you can now mark those as PUSH to return the stake only.
  5. Bob

    Bob Developer Staff Member

    is it possible for me to get access to the DB to see what is stored in the tables? for that event (need to look at the event, all outcomes for that event and all wagers on those outcomes).
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.