User Review Limit

[MrDeranged]

Is there a limitation / permission for the number of user reviews a user can leave on an item? I have a user who is trying to leave 2 reviews for the same item, but they're stating that once they left their first review, there is no link to "rate & review" anymore....

 

[Bob]

No and it would require quite a bit of modification to the rate_review architecture in order to allow multiple reviews by the same person on a given item. They can edit their review and change the all the content for that review (to include the main rating). This was recently enhanced.

 

[MrDeranged]

Showcase is a wonderful piece of software, but that's really disappointing. I would not have expected any kind of built in limitation on the number of reviews that can be left for an item, hence why I never asked. Lets say I review a service that I purchased, everything was great, 5 stars for everything. 2 years later, I use the service again, management has changed, staff is no longer trained properly, they damage the item further that they were supposed to fix.

This is not a situation where I want to edit my original review from 2 years ago. I want to post a new one that will appear in the right place chronologically to let people know that the service has changed. Besides, who knows if anyone will look at a 2 year old review just to see if it was edited..

 

[Bob]

Feel free to suggest it, however, I can already tell you, this wouldn't be something added to the XF 1.x version of Showcase. Its a MAJOR architecture change and that just is NOT happening in a 2nd point release.

The only thing I'd consider adding during a 2nd release is "updated" functionality (so you could edit an older review and "update" it which could change the rate/review date to current OR instead of date change, add "updated" to the sorting type for reviews OR a combo of both). That kind of stuff doesn't require major architecture changes to pull off.

I would not have expected any kind of built in limitation on the number of reviews that can be left for an item,

Its not a "built in limitation", its standard unique architecture. Both the Core XenForo XFRM and XFMG have this same unique rating architecture (which is a common industry standard).

 

[MrDeranged]

I'll definitely post a suggestion. I know we can reassign items, is it possible to reassign reviews?

 

[Bob]

is it possible to reassign reviews?

No, that would require custom development.

 

[Joe Link]

An update review feature would be very useful, especially if it could display the previous rating/review above/below/somewhere but not be factored by the architecture. Basically it'd just make note of how many stars the previous review was given and display it.

 

[Bob]

Users can EDIT their reviews now, however, it doesn't store HISTORY. Core XenForo does have a History Handler, but its meant for MODERATORS to be able to revert changes made to a SINGLE field (like the message field of a post). Implementing History on a Review would only handle 1 field eg, the Summary field.

Nothing is stopping them from adding text to there edited review saying they changed it from 4 stars to 3 stars.