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Upgrading to 2.x error

Discussion in 'AMS Support' started by Chris, Jan 20, 2019.

  1. Chris

    Chris New Member AMS Premium Showcase

    What is the preferred method of upgrading the addon?

    I backed up the database entries.

    I then uploaded the new addon.
    Clicked update in the button in XF dashboard.

    and I'm told the new tables don't exist. So obviously I missed a step :)
  2. Bob

    Bob Developer Staff Member

    Something is definitely OFF about this, the UPGRADE doesn't create an NEW tables, so you getting an error message about NEW TABLES not existing is baffling to say the least.

    Now, I could understand if you attempted an upgrade and the upgrade FAILED and then you tried to upgrade again and got an error message "table x does not exist", because the first step of the XF2.0 portion of the upgrade is RENAMING the AMS 1.x tables, so the system won't be able to find them since they've been renamed already.

    If a partial upgrade happened, Im going to need to figure out why it failed and finish it for you. Can you please start a conversation with me and provide me credentials? I'll need Admin CP access (full admin) as well as DB access (phpMyAdmin).

    We'll get you through this :)
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