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Question about Tags

Discussion in 'Showcase Support' started by NinaMcI, Mar 30, 2015.

  1. NinaMcI

    NinaMcI Member Showcase

    Hi. I've noticed that on selecting a particular tag from the tag cloud, it doesn't pull up all the items which have been tagged accordingly.
    Why might that be?
     
  2. Bob

    Bob Developer Staff Member

    a couple things. PERMISSIONS (do you have permission to view ALL of them). GRID VIEW Layout. If you have the Tags page in GRID VIEW and you have the option of "Require Image" and some of those don't have images, they won't be displayed.
     
  3. NinaMcI

    NinaMcI Member Showcase

    I created every item and can go into every item individually, so I'm assuming it isn't a permissions issue?
    The Tags page is set in List view.
    Is there any other reason you can think of?
     
  4. Bob

    Bob Developer Staff Member

    none that I can think of. I'd have to see in action what its doing. Send me an inbox with a login that has the same exact permissions as you have so that I can see it in action.
     
  5. DerTobi75

    DerTobi75 New Member SC Premium

    Same here, on my tag page I cannot see the item I have tagged and also, when I edit the tag in my admincp, I see 5 threads & events are tagged, but not the showcase item!
     
  6. Bob

    Bob Developer Staff Member

    This thread is referring to the OLD Legacy Tags system that used to be in Showcase. He was having an issue with the Showcase Tag Cloud. That entire system has been removed and replaced with the Core XF Tags Handler.

    With that said, can you reproduce the issue YOU are having here? eg, create the same item here (you have full permissions to do so), add tags to it and then look at the Core XF Tag Cloud on the search page. If its working here and not on your site, then I will need access to your site to troubleshoot (just like I did with the above individual). I'll also need DB access (phpMyAdmin) so that I can see what data is in the "Tags" related tables (both core XF and Showcase). Just shoot me login credentials via inbox with any special instructions. More than happen to check things out :)
     
    DerTobi75 likes this.
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