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Major problem.

Discussion in 'Sportsbook Support' started by andrewkm, Sep 7, 2015.

  1. andrewkm

    andrewkm Member Showcase Sportsbook

    Using the filters -> awaiting option doesn't show awaiting events anymore (those awaiting to be settled)
    http://i.imgur.com/C8UPmXu.png

    The entire filter system has been completely messed up. Please give us a way to downgrade from 1.6.0

    Example: filter is set to awaiting yet matches haven't started:

    http://i.imgur.com/WSFLWJV.png

    Please give us a way to downgrade this is very bad for us.
     
    Last edited by a moderator: Sep 7, 2015
  2. Bob

    Bob Developer Staff Member

  3. andrewkm

    andrewkm Member Showcase Sportsbook

    Last edited by a moderator: Sep 7, 2015
  4. Bob

    Bob Developer Staff Member

    That is because you have some OUT OF DATE templates that need REVERTING (which I mentioned IN the email that was sent out).
     
  5. andrewkm

    andrewkm Member Showcase Sportsbook

    @Bob
    Just merged them: still problem exists:
    http://i.imgur.com/Za1SowS.png
    http://www.ecocitycraft.com/forum/sportsbook/?type=awaiting_settlement
    Templates/Phrases:
    http://i.imgur.com/hNL4YoT.png
    http://i.imgur.com/yo0XHC7.png

    If merge is not the correct option, which templates should be "reverted"?

    I've not just merged them now @Bob but i've now "reverted" the following to default:
    http://i.imgur.com/Iz705kk.png

    Still same issue persists.
    http://www.ecocitycraft.com/forum/sportsbook/?type=awaiting_settlement
    Shows open events:
    http://i.imgur.com/rGc3SEu.png
     
    Last edited by a moderator: Sep 7, 2015
  6. Bob

    Bob Developer Staff Member

    Looks like its working FINE to me.

    The UPCOMING tab is now being displayed which it wasn't before.
    The UPCOMING tab only displayed OPEN items (this is clearly explained IN the suggestion thread which I saisd to READ before upgrading)
    The Newest Action Tab NOW has the proper URL &order=recent which it didn't before the merge (its correct now)
    The Newest Action Tab NOW can filter by awaiting (http://www.ecocitycraft.com/forum/sportsbook/?order=recent&type=awaiting_settlement)
     
  7. andrewkm

    andrewkm Member Showcase Sportsbook

    Why does the "awaiting" now show open events? Surely this just makes the life of bookies harder having to navigate to the "newest action tab for settlement" we run a very very active "professional and serious sportsbook - involving real money". Awaiting shouldnt include "open" events, it should only include those awaiting to be settled...

    Having "awaiting" show "upcomming" events is absolutely pointless as that is what the sportsbook home page is for, (to show upcomming events).

    Basically the awaiting filter should default to "newest action" (as it did in the past)
     
    Last edited by a moderator: Sep 7, 2015
  8. Bob

    Bob Developer Staff Member

    Upcoming Tab (clearly is displaying upcoming events. This Tab stats that Only Open Events are shown since the purpose is to show events that are about to close. FILTERS don't work on it since only OPEN events are displayed on it. This is no different than the OLD version that forced the OPEN filter when first viewing the Sportsbook Home page.
    Selection_723.png

    The Newest Action is now the 2nd tab and now has an &order=recent URL parm associated with it. Sportsbook no longer defaults to OPEN events, so this is working correctly with NO filter (displays all types of events)

    Selection_724.png

    here, I applied the AWAITING filter which only displays Events that are AWAITING. These are from YOUR site.
    Selection_725.png
     
  9. andrewkm

    andrewkm Member Showcase Sportsbook

    @Bob yes but filtering to awaiting should literally show those that are awaiting which have already been closed. Otherwise it is a simply a massive confusion for both bookies and users having to now navigate to "newest action".
     
  10. Bob

    Bob Developer Staff Member

    The Awaiting Settlement FILTER filters the list so that only Events that are Awaiting Settlement will display. That filter works on all tabs EXCEPT the UPCOMING and PAID OUT. Upcoming only displays OPEN EVENTs. PAID OUT only displays SETTLED EVENTS
     
  11. andrewkm

    andrewkm Member Showcase Sportsbook

    The old version used to display all closed events now awaiting settlement, why was this changed, its quite an inconvenience.

    Basically @Bob I want this page: http://www.ecocitycraft.com/forum/sportsbook/?type=awaiting_settlement to display all those "ACTUALLY AWAITING SETTLEMENT" and not any "OPEN" events.

    Perhaps an option in the admincp to allow this?
     
    Last edited by a moderator: Sep 7, 2015
  12. Bob

    Bob Developer Staff Member

    Dude, NOTHING was Taken away from the existing Tabs cept that the PAID OUT tab has been limited to Settled Events Only (since Settled events have been PAID OUT, so that stat is available).

    The 2 things that have changed is that the Sportsbook Home and Sportsbook Category paegs no longer DEFAULT to the OPEN FILTER being set. They now default to NO Filter being set. The other change is the new addition of the Upcoming Tab. As I've stated, the upcoming tab only displays OPEN events that are about to close.

    The OLD system. When first landing on Sportsbook Home, the Newest Action Tab was active (which is sorted by most recently added). The OPEN filter was set by default which means that only OPEN Events were displayed.
    The NEW system. When first landing on Sportsbook Home, the Upcoming Tab is active (which is sorted by close date ASC so that the events about ready to close are displayed so that people can make sure to get their bets in before the events are closed). This tab only fetches OPEN events.

    BOTH system initially display only OPEN EVENTS.

    Both systems let you fliter by OPEN, CLOSED, AWAITING and SETTLED. <--- that has not changed at all.

    That is the new Upcoming Events. UPCOMING = OPEN EVENTS THAT ARE ABOUT TO CLOSE.

    I have a feeling that you were the one asking me about modifying the programming code in the controller to change the PRE SET Filter from 'open' to 'awaiting_settlement', so that when first landing on the page, the Newest Action tab only fetched events "Awaiting Settlement". If that is the case, that doesn't work any more as the ability to PRE SET a Filter has been removed.
     
    Last edited: Sep 7, 2015
  13. andrewkm

    andrewkm Member Showcase Sportsbook

    Awaiting never used to default to "OPEN EVENTS" it used to simply show those events that are closed and are UPCOMMING SETTLEMENT. This was totally changed in 1.6.0 and is really against our production.
     
  14. Bob

    Bob Developer Staff Member

    Awaiting and Open are both FILTERS! The OLD system defaulted to the OPEN Filter (which only fetched OPEN events, so YES, the OLD SYSTEM DID do that. I WROTE the Addon, I know how it works better than ANYONE.

    When you set the FILTER to "Awaiting" it will filter the Events List to display only Events that are "AWAITING". This applies to the Newest Action Tab, the Odds Update Tab, the Top Action Tab and the Handle Tab. I USED to apply to the Paid Out tab, but that has been removed since that tab now only displays events that have been SETTLED (since the paid out stat is only available to events that have been settled).

    FILTERS do NOT APPLY to the new UPCOMING Tab and PAID OUT Tab as those 2 tabs have special fetch options to grab only OPEN events that are about to Close and Settled Events (respectively)

    The UPCOMING EVENTS TAB (NEW in 1.6.0) only fetches events that are OPEN, so setting a FILTER has NO EFFECT on the UPCOMING TAB.

    Selection_726.png
     
  15. Bob

    Bob Developer Staff Member

    This screen shot is EXACTLY how the OLD system looked when first landing on the SPortsbook Home page. The Newest Action tab was the first tab (Upcoming tab was not in the old version) AND the OPEN Filter was SET by Default (meaning that only OPEN Events would be displayed in any of the tabs. You could CHANGE the filter by clicking on the filters dropdown, however, when attempting to CLEAR the filter, it would default back to Filters: Open (because it was hard coded into the Controller to always set the default filter to OPEN. The ONLY way to change that would have been to MODIFY the php code on the SPortsbook Controller (its not something that could be done via a template edit).

    IF there were NO OPEN Events, you'd have an EMPTY LISTING (which is the Main reason I decided to REMOVED the forcing of the OPEN filter.

    The ONLY way YOUR Old system defaulted to listing only Events that were "Awaiting Settlement" is if you MODIFIED the Sportsbook controller.

    Selection_727.png
     
  16. Bob

    Bob Developer Staff Member

    This is for EVERYONE (not directed at the OP, its for everyones knowledge and applies to ALL Addons, not just Sportsbook)

    I am posting this as a PRIME Example of the reasoning behind the statements I make in the email blasts and upgrade/install docs.


    Below is an excerpt from the email blast I sent out today. (See the large bold red and bold green paragraphs below that I added for very important specific reasons).
    • I clearly stated that everyone take the time to read all of the implemented suggestions so that you would all be aware of the changes, how they effected Sportsbook and what to expect for post upgrade actions.
    • I clearly stated that there were significant Template changes that could result in outdated templates that need reverting.
    • I make this statement in EVERY email blast "As always, BACK UP your File System and Database PRIOR to upgrading in case the need to perform a rollback."
    I didn't add those statements for the heck of it, I added them because they are IMPORTANT! This thread could have been avoided IF the 3 statements above were followed (that is how IMPORTANT they are).

    For those of you that do not have a TEST site, this is also a prime example of why you should have a TEST site (to test things before adding to production). This is not a NEW concept, its a decades old standard practice.

    NOTE: For those of you that can't have a test site for what ever reason, the latest version of all my addons are always available HERE for testing (they are always upgraded here first before they are released so people can TEST THEM OUT as well as to confirm BUGS (if its are working here, its not a bug)).

    LAST but certainly not least... NEVER NEVER NEVER UPGRADE until you are FULLY aware of all changes and how they might effect your site. This is BASIC FORUM ADMINISTRATION 101. As mentioned above, you can always test things out here and ask questions PRIOR to upgrading.

    The WORST thing you can do is to not make backups and then BLINDLY (non tested and not aware of all the changes) upgrade a Production (LIVE) site.


     
  17. andrewkm

    andrewkm Member Showcase Sportsbook

    @Bob - I am very much loving your changes in 1.60-1.70 so far after spending the past few hours reading all your implementation threads and everything.
    I am however still dying to have one thing. You see here how you allowed us to set a "Default sort order type" http://i.imgur.com/VlPH0A4.png

    Please, oh please let me set a "Default sort order type" for "Awaiting" - I so, so, so, incredibly badly want it so that when I use the "awaiting" filter it INSTANTLY goes to "newest action"
    Willing to donate for this 100% - please advise. Or perhaps there is some code I can change myself for this.
     
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