1. REGISTRATION REQUIREMENTS:

    Register with your xenforo.com Username then start a conversation at xenforo.com w/Bob and provide the following:
    1. Your XenForo License Validation Token
    2. The Domain Name associated with the License
    NOTE: Your account will be validated once ALL requirements are verified/met. Thank you for your patience.

Losing odds don't pay out?

Discussion in 'Sportsbook Support' started by rambro, Jul 7, 2013.

  1. rambro

    rambro New Member Sportsbook

    I've run through 2 events so far, and both times have lost. One, on a 2/1 odd, and one on a 4/1 odd. Neither of them took cash out of my account. Is this normal?
     
  2. Bob

    Bob Developer Staff Member

    Yes, the only thing you lose is your initial stake on a bet (which is paid when you place the bet).

    You place a wager on an event. That money is called a "STAKE". If you win, you get your stake back, plus any winnings. When you lose, you don't get your stake back.
     
  3. rambro

    rambro New Member Sportsbook

    That's what I'm saying, its not taking out the original stake. First bet was the full $500. Second was $250. Still have $500 in the accounts.
     
  4. Bob

    Bob Developer Staff Member

    Im going to need a little more information in order to give you any help. Being that there are many different ways to configure the cash/points system, I need to know how your is currently setup. Could be a simple setup issue.
     
  5. rambro

    rambro New Member Sportsbook

    Probably. Im just not sure what options are the right ones. What do you want to know?
     
  6. Bob

    Bob Developer Staff Member

    Go to Options >> Sportsbook

    The very first option is setting the cash/points system. I need to know what that is.
     
  7. rambro

    rambro New Member Sportsbook

    Use Sportsbook cash
     
  8. Bob

    Bob Developer Staff Member

    ok, and where are you looking at the balance amounts? On the Member Card?

    I guess the next logical step is for me to see it in action, so please create a new test event and set me up with a test user account. I need to see this first hand.
     
  9. rambro

    rambro New Member Sportsbook

    The setup: Everyone starts out with $500. Pics: The first bet -this one seems to have awarded me money, even though I lost :-/

    IMG_2386.PNG

    IMG_2387.PNG

    The second bet - this person lost, yet stayed at $500
    IMG_2389.PNG IMG_2390.PNG
     
  10. rambro

    rambro New Member Sportsbook

    As an aside, the mobile display seems to be broken on Arty's Soft Responsive theme:
    IMG_2388.PNG
     
  11. rambro

    rambro New Member Sportsbook

    Created you a user name of *REMOVED*
     
  12. Bob

    Bob Developer Staff Member

    There is definitely something wrong with your setup.
     
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.